Account Director

Summary

Join VisionPoint as an Account Director to lead client projects, establish strategic direction, and deliver outstanding service. As a trusted advocate/advisor for assigned client accounts, ensure that all work helps clients achieve their targeted business goals and objectives.

Requirements

• Bachelor’s or Master’s degree in Business, Marketing, Journalism, Communications or relevant field, or equivalent experience
• Minimum 5+ years of experience in account and client relationship management in marketing
• Experience leading projects involving SEO, paid digital and traditional advertising, and analytics
• Excellent oral, written, presentation, listening and interpersonal skills
• Professional demeanor, poise and self-presentation
• Critical thinker and ability to deliver high-caliber, strategic solutions
• Strong desire to lead and work with others in establishing and achieving common goals
• Impeccable organizational skills, attention to detail and follow-through
• Ability to lead and delegate
• Strong customer relationship skills including the ability to secure, grow and retain accounts and to identify and solve potential risks and issues
• Ability to work and manage stress in the midst of high pressure situations or ambiguity
• Proficient in Google Workspace, as well as Excel/spreadsheets and comfortable learning new software as needed

Responsibilities

• Act as the owner of client relationships - taking the highest level of accountability for our client experience
• Own accountability of renewal sales for clients within the assigned portfolio
• Establish project vision, support strategists and other subject matter experts in developing specific strategies and then lead the execution of these strategies as the project leader
• Make critical decisions regarding clients’ marketing needs
• Establish and strengthen relationships at multiple levels within client organizations, from senior leadership to our day-to-day client contacts, identifying and following through on opportunities to grow our partnerships
• Proactively and collaboratively address client concerns with the goal of achieving the best possible outcome
• Manage the day-to-day interaction with clients and supporting Project Managers in managing internal resources, helping to overcome obstacles as they arise
• Prepare and deliver all major milestone presentations throughout the life of a project, including special presentations to client’s senior leadership

Benefits

• Health insurance
• PTO (paid time off)
• 401k