Remote Account Partner - Telco

Summary

Join TELUS Digital Experience & WillowTree as an Account Leader to lead all delivery for our Telco account, developing and implementing strategic account plans, building relationships with key clients, driving revenue growth, and ensuring client satisfaction across CX, Digital, Core Technology, and AI.

Requirements

• 7+ years of experience in advisory/account management or sales within management consulting or a technology company with a specific focus on CX (Call Center/Contact Center) OR Digital Product Delivery
• Proven success in delivering growth via new and emerging technology practices and account management within both new and assigned accounts by formulating and recommending strategies and operational objectives; using industry knowledge and identifying improvements to enhance services; making decisions and problem-solving based on economic analysis and negotiating contracts to a close
• Clear ability to forge positive relationships with senior-level executives within client organizations by actively participating in defining the future direction of our client's businesses and identifying new markets or business opportunities
• Excellent presentational skills with the ability to connect with multi-disciplinary audiences
• Experience working with highly matrixed global operations teams and with diverse groups in terms of geography and different time zones
• Exemplary commercial management skills including client profitability modeling and pricing
• Can thrive with autonomy
• Be proactive and solutions-oriented
• Excel at navigating complex enterprises and creating strong business relationships
• Be partnership-driven across all practices and service offerings

Responsibilities

• Develop and implement strategic account plans to drive growth and retention within the communications and media sector, in alignment with company objectives
• Serve as the primary point of contact for key clients, building and maintaining strong relationships at all levels of the organization
• Collaborate with cross-functional teams, including sales, delivery, and product development, to ensure alignment and coordination in client engagements
• Drive revenue growth by identifying upsell and cross-sell opportunities, negotiating contracts, and expanding the scope of services offered to clients
• Monitor and analyze client performance metrics, including revenue, profitability, and customer satisfaction, and take proactive measures to address any issues or concerns
• Stay abreast of industry trends, market dynamics, and competitive landscape within the communications and media sector, providing insights and recommendations to senior leadership
• Mentor and develop team members, fostering a culture of excellence, accountability, and continuous improvement

Benefits

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)