Remote API Support Engineer

Summary

Join AssemblyAI, a leading Speech AI company, as an API Support Engineer to provide top-notch support to customers and help drive growth.

Requirements

• 6 months+ of experience in a similar support role
• Prior customer or client-facing experience, ideally in a high-growth startup environment
• Some technical experience; ideally from a coding bootcamp or past software engineering job
• Ability to understand and translate technical language across both clients & engineering teams
• Experience working with REST APIs
• You can demonstrate and explain API knowledge
• You can hear a use case and creatively apply our API functionality to solve that use case

Responsibilities

• Be the first line of support for AssemblyAI's customers
• Work directly with customers who are integrating our API to ensure their integration is going well
• Check in on current customers, notify them about upcoming new features/product updates, and collect any feedback they have
• Serve as the 'product expert' to answer technical questions about the product over live chat, Slack, and email
• Manage our ticketing system and serve as the liaison between the customer and our engineering team for bug reports, feature requests, and technical issues that are reported

Benefits

Competitive salary range: $104,500k - 115,500k