Remote Associate Account Manager

Summary

Join our team at ROI·DNA as an Associate Account Manager, where you'll drive client success across cross-functional teams, build trust with clients, and deliver exceptional results.

Requirements

• 1-3 years of account management, client management, or related experience
• Advanced knowledge of or quick ability to learn digital marketing concepts
• At least 1 year of experience working in an agency environment
• Client-facing experience and digital marketing experience are a must
• Experience in at least two of the following: digital advertising, SEO, analytics, UX/creative and web development
• Demonstrated ability to communicate, present, and influence at higher levels of the organization
• Practical and working understanding of Drupal and Wordpress CMS admin UI is a plus
• Proficiency with advertising platforms such as Google Ads, Facebook Ads, and other digital advertising tools is a plus
• Ability to work through difficult situations under pressure
• Excellent time management and project coordination skills
• Ability to work autonomously and self-directed with confidence
• Strong attention and dedication to ensuring high-quality standards are met
• Must possess the skill to think and pivot fast on your feet as well as a solid combination of tenacity and empathy

Responsibilities

• Help manage and nurture relationships with a portfolio of clients, owning some projects and supporting others
• Assist with managing client expectations and providing clients with excellent service and support
• Build and manage client relationships, ensuring client satisfaction and retention
• Communicate effectively with clients to understand their needs and translate them to the internal team
• Oversee the planning, execution, and delivery of projects, including advertising strategy/execution, creative asset development, website redesigns, and development
• Utilize project management software and tools to track project progress, timelines, and deliverables
• Schedule client meetings, manage client requests, enter tasks and projects into Asana, and provide support to the Client Services team
• Create agendas and keep notes for internal and client meetings
• Track project deliverables and deadlines
• Interface with the client and help translate what is needed to the rest of the team
• Work closely with the Client Services team and Subject Matter Experts (SMEs) to ensure alignment and effective delivery of projects
• Ensure that all projects are delivered on time, within scope, and within budget
• Develop, implement, and manage projects related to digital advertising campaigns across various platforms (e.g., Google Ads, social media, display advertising)
• Work with the team to monitor and optimize advertising performance, ensuring campaigns meet client goals and KPIs
• Stay updated on industry trends and best practices in digital advertising
• Collaborate with internal teams, including strategists, channel experts, designers, developers, and other marketing specialists to deliver exceptional results
• Understand ROI’s offerings and how they fit into each client’s portfolio
• Identify potential growth opportunities and communicate them to Senior Staff
• Provide feedback and insights to improve project outcomes and drive client success
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Track and report key account metrics such as timeline health in relation to revenue forecast and risk, providing insights and recommendations for improvement
• Prepare and present project status reports, proposals, and other documentation as needed
• Recommend and implement process improvements to enhance efficiency and reduce escalation points between ROI·DNA and clients
• Stay updated on industry trends, best practices, and emerging technologies to ensure that ROI·DNA remains at the forefront of digital marketing and web development

Benefits

• 100% remote work environment
• Opportunity to work with a dynamic and inclusive team
• Professional development and growth opportunities
• 100% remote
• Medical, Dental, Vision, Pre-tax medical & dependent care FSAs
• 401(k) matching program
• 20 days PTO, 11 Paid holidays & 10 Sick days
• Up to 12 weeks of Parental leave
• Monthly stipends for wellness, mobile, and at-home WiFi use
• Pet Insurance
• Quarterly volunteer hours
• Company-paid certifications