Associate Director, Technical Program Management

Summary

Join Aya Healthcare as Associate Director, responsible for managing operational aspects of Agile practices and delivery within the organization, overseeing multiple technical programs and projects, supporting cross-functional teams, and ensuring alignment with business goals.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Business, or a related field is required. Advanced degrees (e.g. MBA or MS) are a plus
• 10+ years of experience, including building and managing a team of Technical Program Managers and leading large-scale or complex technical initiatives
• Proven track record of delivering large-scale, cross-functional technical programs on time and within budget
• Previous experience in creating a PMO
• Proven communication and interpersonal skills, including relationship building and collaboration within a multi-disciplinary, cross-functional team
• Strong problem-solving skills and the ability to think strategically about technology and business challenges
• Knowledge of software development processes and best practices
• Experience working with large-scale datasets
• Knowledge of industry best practices and trends
• Capable of building credibility and fostering connections with senior executives and team members
• Skilled in fostering organizational growth and cultivating a team-oriented atmosphere
• Experience with Agile methodologies (Scrum, Kanban) and supporting operational frameworks
• Certifications: Agile certifications (e.g., CSM, PMI-ACP, SAFe, or equivalent) are desirable

Responsibilities

• Manage and oversee the execution of multiple, large-scale technical programs across engineering, product, and other teams
• Collaborate with engineering, product, and business teams to create and maintain program roadmaps that align with business objectives
• Ensure programs are delivered on time, within scope, and meet quality standards. Monitor progress and take corrective actions to resolve risks and issues
• Proactively identify program risks and work with teams to implement mitigation strategies, ensuring successful program outcomes
• Proactively identify high-impact programs, drive quarterly/yearly planning across Technology and ensure our priorities are aligned with the business strategy and approved by our executive team
• Build and maintain strong relationships with key stakeholders, including engineering, product management, operations, and senior leadership, to ensure alignment on program goals and priorities
• Work with multiple teams across different domains to manage dependencies, resolve bottlenecks, and ensure smooth program delivery
• Provide regular, transparent communication on program progress, risks, and outcomes to stakeholders at all levels of the organization
• Oversee and mentor a team of Technical Program Managers, providing coaching and guidance to support their growth and success
• Encourage a collaborative culture within the team, ensuring effective communication and coordination across all levels of the organization
• Provide professional development opportunities to the TPM team, fostering a culture of continuous learning and improvement
• Implement and continuously improve program management methodologies (e.g., Agile, Scrum, Kanban) to ensure efficient and effective program delivery
• Promote best practices for program management, such as standardized reporting, stakeholder communication, and risk management
• Define and track key program metrics, such as velocity, resource utilization, and project health, to measure success and identify opportunities for improvement
• Ensure that all technical programs are aligned with the organization’s strategic objectives, focusing on long-term success and scalability
• Assist senior leadership in the planning and execution of major initiatives, such as platform migrations, new product launches, or infrastructure upgrades

Benefits

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Paid sick leave in accordance with all applicable state, federal, and local laws
• Celebrations! We hit our goals and reward ourselves
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily