Remote Associate Software Automation Specialist

Summary

Join our team as a Software Automation Engineer 1, an entry-level member responsible for setting up and maintaining loan programs within the Product Pricing Engine (PriceMyLoan). As you progress in the team, you'll tackle increasingly complex tasks and obtain technical and mortgage expertise.

Requirements

• Think logically and enjoy problem solving
• Strong written and oral communication skills, can express themselves concisely, and enjoys working with clients
• Self-directed and capable of working with minimal supervision in a team environment
• Motivated to continually learn and improve themselves

Responsibilities

• Build, test, and maintain both new and existing loan programs within PriceMyLoan
• Automate investor guidelines and rate sheet adjustments into eligibility and pricing rules to be processed by PriceMyLoan
• Assist clients with system configuration and custom pricing/eligibility requests
• Investigate issues reported by clients and apply fixes or escalate issues to senior members of the team
• Field inquiries regarding software behavior and utilize knowledge to prescribe best-practice solutions
• Monitor email/web download error logs and update system automation
• Determine client business needs and create workflow rules to define and restrict user privileges within the Loan Origination System
• Obtain basic knowledge of the various roles in the mortgage industry (processor, underwriters, etc.) and what they are responsible for
• Obtain a basic understanding of the life of a loan and how workflow and the PML engine interact with other loan processes (ex: Fee Services, task system, QM)
• Delivery of low to medium complexity builds
• Possess understanding of what type of PML requests can and cannot be implemented and recommend alternative options to clients
• Able to explain complex technical concepts to clients via emails and tickets

Preferred Qualifications

• Experience in the mortgage industry
• Minimum of bachelor’s degree in engineering, Computer Science, Math, Business, Economics, STEM or equivalent
• GPA of 3.0 or higher

Benefits

• Insurance coverage (medical, dental, vision, life, and disability)
• Robust paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work