Remote Automation Engineer

Automation Engineer

We are seeking a dedicated Automation Engineer to manage and oversee our automation initiatives full-time. This role is essential in streamlining business processes, improving operational efficiency, and maximizing our use of people and tools. You will collaborate closely with various departments to identify automation opportunities, ensure smooth integration of automation tools, and solve technical challenges in a Managed Service Provider environment.

About Homefield IT:

• We are totally focused on learning, growing, and mentoring so that everyone can prosper in their careers and add value to MTS, each other, and our clients.
• Relationships are important to us. We provide the highest levels of customer service and strive to always exceed our clients’ expectations. You will too.
• We love collaborating and working together as a team.  You can expect company-sponsored events to attend at your location.
• As we’re a small company that has worked hard to create processes and metrics to measure our success, your efforts will be noticed. This means that when you’re doing well, we are going to notice. It also means if you’re not working, we’re going to notice.

Key Responsibilities:

• Implement, support, and maintain automation tools and processes, focusing on maximizing efficiency within our MSP environment.
• Address ad hoc automation requests and resolve issues promptly to ensure minimal disruption to business processes.
• Collaborate with cross-functional teams, including Emma (Internal IT), Andrew, Omar (Service Automation), and the ProServe Engineering Team, to drive automation initiatives.
• Identify opportunities for process improvement and recommend automation strategies to optimize workflows.
• Ensure data integrity across platforms by resolving integration issues and maintaining consistency.
• Document and train internal teams on automation processes and best practices.
• Work with external vendors and consultants to troubleshoot and enhance our automation capabilities.
• Stay up to date with emerging technologies and trends in automation to keep our systems and processes cutting-edge.

Who You Are:

• Technical certifications - Actually, we don’t require this.  We are more concerned about what you know than by your test taking abilities, but we won’t count it against you.
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability – We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability: Do what you say you’re going to do when you say you’re going to do it.
• Excellent written and oral communication skills.
• Flexibility to work evenings, nights, and weekends - On occasion, we do require work outside of our standard business hours to accommodate client needs.

Experience/Skills Required

• Experience with MSP automation tools, such as ConnectWise Automate and Rewst.
• Familiarity with data integration and API management.
• Basic knowledge of software development and programming languages.
• Strong understanding of network operations and troubleshooting techniques.
• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).

Pay Range

$120,000—$150,000 USD