Remote Azure Virtual Desktop Support Engineer

Summary

Join Pax8 as an Azure Virtual Desktop Support Engineer and contribute to the company's mission of building the technology marketplace of the future. As a key member of the team, you will provide top-tier technical support for Microsoft Azure services and other leading cloud solutions, empowering partners to navigate and resolve their technical challenges.

Requirements

• Experience: At least 2 years in technical support, with a solid grasp of Azure services, including Virtual Desktops, networking, VPNs, and FSLogix
• Skills: Problem-solving is your superpower, and you can quickly adapt to new environments. Communication? You’ve got that covered too, both in writing and speaking
• Growth Mindset: You're always eager to learn, experiment, and grow, whether it’s mastering new technologies or finding innovative ways to tackle challenges
• Collaboration: Teamwork makes the dream work, and you thrive in collaborative environments
• Organization: Your time management skills are on point, ensuring you handle multiple priorities without breaking a sweat

Responsibilities

• Be the hero our partners need by responding swiftly and professionally to their technical inquiries via phone, web submissions, and email
• Empower our partners by educating them on supported technologies, diagnosing issues, and guiding them toward solutions that foster self-sufficiency
• Take charge of your cases, prioritizing based on issue severity, and keep our partners informed every step of the way, ensuring timely and effective resolutions
• Collaborate closely with our sales teams to provide a seamless support experience that leaves our partners feeling well cared for
• Stay ahead of the curve by participating in regular training sessions, ensuring you're always up to date on the latest technologies and best practices

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups