Remote Endpoint Management Administrator

Summary

Join our team at KnowBe4 as an Endpoint Management Administrator and play a key role in managing the company's endpoint devices. As the ideal candidate, you will be responsible for implementing and managing Windows devices within the Microsoft Intune environment, maintaining device management policies, collaborating with Infosec to align endpoint security management strategies, documenting system configurations, staying informed about industry trends, and more.

Requirements

• Minimum 4 years hands-on technical experience in a similar capacity supporting production business environments
• 3-5 years in a system administration role
• Minimum 3 years in a technical help desk environment
• Microsoft 365 Certified: Endpoint Administrator Associate certification required
• Experience with MDM management and deployment solutions (JAMF, Intune, Google Workspace)
• Understanding of directory services (Microsoft Entra ID, Active Directory, Google Workspace)

Responsibilities

• Leads the implementation, and ongoing management of Windows devices within the organization's Microsoft Intune environment
• Maintain and enforce device management policies and profiles within MDMs that adhere to company standards and security requirements for security updates, patches, and software deployments
• Collaborate with Infosec to align endpoint security management strategies with overall information security goals
• Document system configurations, updates, and management processes to create a knowledge base for reference and training purposes
• Stay informed about industry trends, emerging threats, and best practices in device management, security, and patch management to continually improve processes and tools
• Manage user access and authentication methods for endpoint devices to support secure and efficient operations
• Evaluate and recommend enhancements to the MDM infrastructure to improve automations, functionality, efficiency, and improve the overall user experience
• Administer and manage other MDM platforms to maintain oversight of endpoint devices for macOS (JAMF), ChromeOS, and Linux
• Troubleshoot and resolve endpoint-related issues
• Oversee the inventory within the MDMs of devices, ensuring that all assets are properly enrolled, maintained, and retired as per the company policy

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses