Remote Systems Engineer I, Citrix Engineer I

Summary

Join our team as a Systems Engineer (Citrix Engineer) and be responsible for the daily operations, support, and maintenance of the Citrix environment. This role is ideal for an Mid-level IT professional with a Good understanding of Citrix systems who is eager to learn and grow in the field.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience)
• 3-4 years of experience working in IT, with a focus on system administration or support
• Good knowledge of Citrix technologies (XenApp, XenDesktop, DaaS and Citrix ADC) is a Mandatory
• Good hands-on experience on CVADs, ADC and FSlogix profile solution
• Basic knowledge on Azure, Windows 365 is a plus
• Understanding of Windows Server environments and Active Directory
• Basic networking knowledge, including DNS, DHCP, TCP/IP, and VPN
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team

Responsibilities

• Support & Maintenance: Assist in monitoring, troubleshooting, and maintaining Citrix infrastructure [DaaS], and Citrix ADC (NetScaler)
• Provide first-level support for Citrix-related incidents and service requests, escalating issues, as necessary
• Perform basic system administration tasks, including software installations, updates, and patch management within the Citrix environment
• User Management: Assist in managing user access and permissions within Citrix environments
• Support end-users with Citrix-related issues, including connectivity, application access, and performance
• System Monitoring & Performance: Monitor system performance, ensuring optimal uptime and efficient resource utilization
• Assist in the creation and maintenance of monitoring tools and scripts for proactive management of the Citrix environment
• Documentation & Reporting: Document all troubleshooting and resolution steps in the IT ticketing system
• Provide regular reports on system performance, user issues, and support metrics
• Collaboration: Work closely with senior Citrix engineers to develop and implement improvements to the Citrix environment
• Collaborate with other IT teams to ensure seamless integration and operation of Citrix services within the broader IT infrastructure
• Security & Compliance: Assist in ensuring that Citrix systems comply with organizational security policies and industry regulations