Wider Circle is hiring a
Remote Bilingual Outreach Specialist in United States

Summary

WiderCircle is a Silicon Valley healthcare start-up that hires remote Bilingual Outreach Specialists to promote their community health program, Connect for Life. The successful candidate will make daily outbound calls, engage with members, maintain productivity and conversion rates, and enter member information in the CRM. They must have strong communication skills, a flexible schedule, and experience in call centers or sales. Wider Circle is an equal opportunity employer.

Requirements

• You have a passion for helping people and serving others
• You have proven experience, successfully meeting quota in a telesales or call center role
• Experience in healthcare, especially community-based work, is a plus
• You have a flexible schedule, with the ability to work a set, recurring 40-hour schedule, with occasional work outside of regular business hours when necessary
• You have strong computer skills and are comfortable navigating web-based software, tools, and telephony systems
• You have excellent communication, critical thinking, and interpersonal skills
• You have a good memory and can effortlessly explain products and services to potential members
• You have an outgoing personality and unwavering, positive attitude, with the ability to comfortably engage with others while driving conversations forward
• You use your strong customer service skills and attention to detail to solve problems and address customer complaints quickly
• You can work independently, maintaining a consistent work ethic in a remote work environment with little oversight
• You are committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks

Responsibilities

• You will maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls
• You will master details of campaign workflows and scripts while developing a conversational style that highlights your personality and leads to great conversations
• You will effectively engage with members during calls, probing to determine their needs and anticipate objections
• You will stay up to date on all company products and information for each campaign
• You will enter and update member information and notate conversations in our CRM
• You will de-escalate complaints and grievances to protect the company's reputation
• You will go the 'extra mile' to meet quota and facilitate future member onboarding
• You will maintain a positive, professional attitude when dealing with internal and external customers

Preferred Qualifications

• Call Center, customer service and/or sales experience required
• Strong attention to detail and follow-through skills

Benefits

• Starting at $15-17/hour commensurate with experience
• Performance-based incentive bonuses
• Opportunity to grow with the company
• Full and part-time hours available
• Flexible schedule