Remote Outreach And Engagement Specialist

Summary

Join Pomelo Care as an Outreach & Engagement Specialist and be a frontline ambassador, enrolling patients in our services. You will conduct outbound calls and digital outreach to educate patients about Pomelo Care's resources. Responsibilities include managing inbound calls, achieving enrollment goals, supporting patients, documenting interactions, and collaborating with healthcare providers. The ideal candidate possesses excellent communication skills, empathy, and strong organizational abilities. This role requires working Monday-Friday, 10:00 am - 6:30 pm CT, with some nights and weekends. Remote work is possible. Pomelo Care offers competitive healthcare benefits, a generous vacation policy, and membership in the First Round Network.

Requirements

• Ability to work Monday-Friday, 10:00am - 6:30pm CT
• Excellent customer service and strong, empathetic communication skills
• Willing to work some nights and weekends
• Are internet-connected, able to work remotely
• Passionate about changing the current landscape of healthcare
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Responsibilities

• Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources
• Manage inbound calls from potential patients
• Achieve member enrollment goals as driven by company KPIs
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
• Work with families to schedule appointments and follow-up care as needed
• Participate in training and development opportunities to stay current on healthcare trends and regulations

Preferred Qualifications

• Experience working in a fast-paced and dynamic startup environment
• Experience in social work/community outreach
• Familiar working with people assigned to Medicaid health plans
• Ability to scope and tackle ambiguous problems
• Fluent in Spanish is a plus

Benefits

• Competitive healthcare benefits
• Generous and flexible vacation policy
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
• A reasonable estimate of the current salary range is $40,000 to $50,000, plus the opportunity to earn a performance bonus