Outreach And Engagement Specialist

Summary

Join Pomelo Care as an Outreach & Engagement Specialist and be the first point of contact for patients, making outbound calls to educate and enroll them in our services. You will leverage your sales experience to engage patients, build trust, and meet enrollment goals. This role involves conducting high-volume outbound calls, using sales techniques to convert interest into enrollment, achieving enrollment goals, managing inbound inquiries, answering patient questions, maintaining accurate records, collaborating with internal and external teams, scheduling follow-up calls, and participating in ongoing training. The ideal candidate is highly motivated, has excellent communication skills, is goal-oriented, demonstrates empathy, and is comfortable working remotely. Pomelo Care offers competitive healthcare benefits and a generous and flexible vacation policy.

Requirements

• Be highly motivated, with a sales-oriented mindset and a passion for enrolling patients into programs that improve their health outcomes
• Be able to handle high call volumes and work efficiently in a fast-paced, dynamic environment
• Possess excellent verbal communication skills, with the ability to connect with patients and build trust over the phone
• Be goal-oriented and driven to meet or exceed enrollment targets and company KPIs
• Demonstrate empathy and strong problem-solving abilities when engaging with patients
• Be able to work Monday-Friday, 10:00am - 6:30pm CT, with availability for some evenings and weekends as needed
• Possess strong organizational skills with the ability to manage multiple tasks and priorities
• Be comfortable working remotely with a reliable internet connection

Responsibilities

• Conduct high-volume outbound calls and digital outreach (SMS, email) to educate patients on Pomelo Care's services and resources, and enroll them into our programs
• Use sales techniques to convert interest into enrollment, persuade potential patients, and provide value propositions tailored to individual needs
• Achieve enrollment goals and meet key performance indicators (KPIs) related to call volume, patient conversion, and engagement
• Manage inbound inquiries and convert them into meaningful patient enrollments
• Answer patient questions, address concerns, and navigate potential barriers to enrollment, ensuring patients understand how Pomelo Care can support their healthcare journey
• Maintain accurate records of patient outreach activities and enrollments using our CRM or other tools
• Collaborate with internal teams and external healthcare providers, community organizations, and stakeholders to ensure a seamless enrollment experience for patients
• Schedule follow-up calls and appointment coordination, ensuring timely and consistent patient engagement
• Participate in ongoing training and development to stay updated on healthcare trends and best practices in patient engagement and enrollment

Preferred Qualifications

• Have experience in sales or customer acquisition roles, especially in outbound call environments
• Have previous experience in cold calling and/or outbound calling role, community outreach, or social work
• Have familiarity with Medicaid health plans and navigating healthcare systems
• Be fluent in Spanish to engage a wider patient base
• Have experience in a startup environment, where adaptability and flexibility are key

Benefits

• Competitive healthcare benefits
• Generous and flexible vacation policy