Remote Outreach and Engagement Specialist

Summary

Join Pomelo Care as an Outreach & Engagement Specialist and make outbound calls to patients to enroll them into Pomelo Care services, educate them on clinical and social resources, and support patients by answering their questions and providing guidance.

Requirements

• Ability to work Monday-Friday, 10:00am - 6:30pm CT
• Excellent customer service and strong, empathetic communication skills
• Willing to work some nights and weekends
• Are internet-connected, able to work remotely
• Passionate about changing the current landscape of healthcare
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Responsibilities

• Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources
• Manage inbound calls from potential patients
• Achieve member enrollment goals as driven by company KPIs
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
• Work with families to schedule appointments and follow-up care as needed
• Participate in training and development opportunities to stay current on healthcare trends and regulations

Benefits

• Competitive healthcare benefits
• Generous and flexible vacation policy
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)