📍Canada
Bilingual Systems Support Engineer
closed
Keeper Security, Inc.
📍Remote - Ireland
Summary
Join Keeper, a fast-growing Cybersecurity company, as a Bilingual System Support Engineer to provide technical support to clients and resolve complex technical issues.
Requirements
- Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
- Thrive in a training centric environment helping Keeper’s end users learn our suite of products
- Are excited to work in a fast-paced environment
- Love being “camera ready” to meet our customers over video
- Enjoy solving problems and can easily prioritize tasks
- Excel at communication (esp. in technical mindset) and documentations
- Bring a “nothing is impossible” mindset but know when to ask for help from the team
- 5+ years’ experience in IT management and System Administration
- Bilingual fluency, ability to write, read, and speak both English and Spanish
- Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
- Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
- Experience setting up and configuring Single Sign On (SSO) environments
- Experience setting up and configuring Active Directory
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- Excellent command of Linux Shell and PowerShell
- In depth knowledge of prem/cloud/hybrid environments
Responsibilities
- Perform technical support for clients
- Provide resolution analysis on various technical issues
Preferred Qualifications
- Bachelor's Degree or equivalent experience
- Ability to adapt, overcome objections, and learn complex solutions
- Excellent time management and communication skills
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
This job is filled or no longer available
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