Bilingual Systems Support Engineer

closed
Keeper Security, Inc. Logo

Keeper Security, Inc.

📍Remote - Ireland

Summary

Join Keeper, a fast-growing Cybersecurity company, as a Bilingual System Support Engineer to provide technical support to clients and resolve complex technical issues.

Requirements

  • Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
  • Thrive in a training centric environment helping Keeper’s end users learn our suite of products
  • Are excited to work in a fast-paced environment
  • Love being “camera ready” to meet our customers over video
  • Enjoy solving problems and can easily prioritize tasks
  • Excel at communication (esp. in technical mindset) and documentations
  • Bring a “nothing is impossible” mindset but know when to ask for help from the team
  • 5+ years’ experience in IT management and System Administration
  • Bilingual fluency, ability to write, read, and speak both English and Spanish
  • Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Experience setting up and configuring Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In depth knowledge of prem/cloud/hybrid environments

Responsibilities

  • Perform technical support for clients
  • Provide resolution analysis on various technical issues

Preferred Qualifications

  • Bachelor's Degree or equivalent experience
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills

Benefits

  • Onsite lunches
  • Private healthcare (no wait period)
  • Pension contribution (no wait period)
  • Sick Pay
  • Bike-to-Work Scheme (if local)
This job is filled or no longer available