Remote Capabilities Development and Improvement Manager

Summary

Join T-Rex Solutions as a Capabilities Development and Improvement Manager to lead the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). The position will be responsible for facilitating evaluation of ECIS technical requirements, determining resources needed, and ensuring that all TDMs pro-actively inform customers of new and improved service offerings. The ideal candidate will have at least ten years of professional experience in a customer-facing consultant role, familiarity with Federal Government contracting, and extensive experience interacting with senior customers.

Requirements

• At least ten (10) years of professional experience in as a customer-facing consultant
• Familiarity with Federal Government contracting, and demonstrable experience leading a customer facing federal contract team
• Eight (8 plus) years of experience overseeing the delivery of IT infrastructure and or app projects and services
• Extensive experience interacting with senior customers whose organizations consume IT services
• Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with demonstrable ability to explain the relative value of different cloud components or utilities
• Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members
• Proven ability to manage multiple demands simultaneously
• Demonstrated record of success motivating teams to deliver consistently high-quality customer service
• Clearance Requirement: Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred
• PMP certification
• Active Public Trust Clearance

Responsibilities

• Facilitates evaluation of ECIS technical requirements (including Directorate-specific one), determines resources needed to meet those requirements, and assigns Technical Delivery Managers (TDMs) to manage projects
• Provides customer requirements to the Architecture, Engineering, and Integration Manager
• Ensures that all TDMs pro-actively inform customers of new and improved service offerings
• Reviews delivery progress across multiple projects
• Develops success metrics that are relevant and timely, including adoption measures, customer satisfaction scores, and issue monitoring and resolution measurements

Benefits

• PTO available to use immediately upon joining (prorated based on start date)
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development and tuition reimbursement
• A 401(k) plan with company match fully vested after 60 days of employment among other benefits