Remote Care Network Development Manager

Summary

Join our team as a Care Network Development Manager and play a key role in implementing a cohesive business development strategy to develop and implement external clinical relationships. You will support growth by strengthening provider partnerships and network development through strategic evaluation, business development, and partner engagement.

Requirements

• Minimum 3+ years of experience in healthcare operations or consulting business development experience
• BA or BS required, though MBA, MPH or other post-graduate degree valued
• Prior experience in provider network contracting or negotiation/sales in a healthcare setting (payer experience valued)
• Prior experience in customer/account management type roles ensuring customer satisfaction, adoption, and retention; specific experience in healthcare and provider relationship management
• Experience managing customer escalations, balancing customer expectations, and successful resolutions
• Motivated team member who identifies and addresses needs, collaborates to find solutions
• Prior experience working with diverse teams to influence organizational progress towards a goal

Responsibilities

• Work to outreach, vet and contract with any and all provider partnership types to support the strategic plans of the organizations and our overall clinical partnerships strategy
• Meet care network development goals as set forth by leadership
• Manage and renew upon contracted partner agreements to ensure compliance, and expectations and that relationships remain intact
• Maintain network adequacy, quality and partner specific issue resolution
• Develop a cost-effective provider network portfolio
• Support expertise on partnership strategy to support Included Health’s expanding scope of services
• Be an important contact for provider relations teams and our provider partners
• Work with the analytics team using our internal tools to evaluate potential and existing network partners as well as overall strategy

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (“PTO”) and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations