Remote Senior Manager, Care Delivery Operations

Summary

Join Thyme Care, a cancer care navigation company, as Senior Manager of Care Delivery Operations to drive the development and optimization of care team operations infrastructure, efficiency, and effectiveness. This role is critical to scaling and optimizing Care Delivery as we expand our services, requiring close cross-functional collaboration.

Requirements

• Act with our members in mind. You’re personally motivated by our mission and by what we are building
• Operational orientation. Creating and improving processes is second nature for you
• Effective communicator and coach. You are persuasive and articulate, but you always start by listening
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups
• A passion for learning and mastering new technologies
• Move with purpose. You’re a self-starter and don’t need anyone to tell you when to do something
• Cultivate innovation . You introduce new ways of looking at problems, and can successfully operationalize the solution
• Seek diverse perspectives. You are humble and proactively seek feedback from others
• Culture carrier. You’re curious, resilient, have a growth mindset, and are committed to fostering a positive environment

Responsibilities

• Develop a thorough understanding of Care Delivery near-term priorities and longer-term initiatives
• Conduct structured observations to identify failure points and optimize throughput across Care Delivery processes
• Lead efforts to enhance operational efficiency and ensure seamless, streamlined processes across the Care Delivery team
• Assist in providing policy and procedure document management oversight and support
• Lead cross-functional projects, including partnership and vendor implementations
• Monitor, analyze, and report on operational metrics and performance indicators to identify areas for improvement and implement data-driven solutions
• Support Care Delivery leadership enablement through queue and metrics data pulls, monitoring, trending, and remediation
• Become a key cross-functional partner to Product, Data, Clinical and across Care Delivery
• Contribute to program scalability and value by identifying opportunities and resolving issues to standardize, refine, and improve processes
• Own the full lifecycle of cross-functional projects, including scoping, impact analysis, project plan, stakeholder management, risk mitigation, timely execution, and driving measurable improvements
• Design, implement, monitor, and optimize pilot programs, ensuring alignment with company goals and measurable outcomes
• Support departmental leadership by taking on mission critical and ad-hoc assignments and projects
• Foster a positive culture of collaboration, effective communication, prioritization, problem solving, and continuous improvement

Benefits

• Competitive salary range of $140,000- $160,000
• Equity as part of total compensation package