Remote Care Team Operations Associate

Summary

Join Synapticure as a Care Team Operations Associate and play a crucial role in supporting the neurodegenerative community by managing administrative support functions, ensuring patients and caregivers receive assistance and coordination they need.

Requirements

• High school diploma or equivalent required
• Preferred experience includes handling medical records, patient communication, and working in rapidly evolving environments such as startups
• Familiarity with Electronic Health Record (EHR) systems and patient scheduling platforms
• Exceptional verbal and written communication skills, with the ability to clearly articulate information to patients and colleagues
• Demonstrated empathy, organization, and adaptability, with a commitment to patient-centered service

Responsibilities

• Serve as a liaison between patients, caregivers, and healthcare providers, scheduling appointments, managing care coordination, and handling patient advocacy needs in adherence to HIPAA guidelines
• Collect and accurately document patient information, clinical data, and scheduling details, adhering to standardized procedures to maintain quality and efficiency
• Work closely with the multidisciplinary Care Navigation Team and other Synapticure staff to provide a supportive, seamless experience for patients
• Represent Synapticure professionally in verbal and written communication, providing clear, empathetic support and information to patients, caregivers, and stakeholders
• Coordinate referrals, manage member mailings, handle correspondence, and provide logistical support to facilitate patient care
• Adapt to changing priorities and work creatively to address healthcare system challenges that impact patient care
• Build rapport and trust quickly with members through non-judgmental, empathetic interactions to enhance member experience

Benefits

• Remote-first design with work from home stipend
• Competitive compensation
• 401(k) with matching contribution from day 1
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off
• Fast growth company with opportunities to progress in your career