Remote Care Team Operations Associate
Synapticure
π΅ $45k-$54k
πRemote - United States
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Job highlights
Summary
Join Synapticure as a Care Team Operations Associate and play a crucial role in supporting the neurodegenerative community by managing administrative support functions, ensuring patients and caregivers receive assistance and coordination they need.
Requirements
- High school diploma or equivalent required
- Preferred experience includes handling medical records, patient communication, and working in rapidly evolving environments such as startups
- Familiarity with Electronic Health Record (EHR) systems and patient scheduling platforms
- Exceptional verbal and written communication skills, with the ability to clearly articulate information to patients and colleagues
- Demonstrated empathy, organization, and adaptability, with a commitment to patient-centered service
Responsibilities
- Serve as a liaison between patients, caregivers, and healthcare providers, scheduling appointments, managing care coordination, and handling patient advocacy needs in adherence to HIPAA guidelines
- Collect and accurately document patient information, clinical data, and scheduling details, adhering to standardized procedures to maintain quality and efficiency
- Work closely with the multidisciplinary Care Navigation Team and other Synapticure staff to provide a supportive, seamless experience for patients
- Represent Synapticure professionally in verbal and written communication, providing clear, empathetic support and information to patients, caregivers, and stakeholders
- Coordinate referrals, manage member mailings, handle correspondence, and provide logistical support to facilitate patient care
- Adapt to changing priorities and work creatively to address healthcare system challenges that impact patient care
- Build rapport and trust quickly with members through non-judgmental, empathetic interactions to enhance member experience
Benefits
- Remote-first design with work from home stipend
- Competitive compensation
- 401(k) with matching contribution from day 1
- Medical, Dental and Vision coverage for you and your family
- Life insurance and Disability
- Generous sick leave and paid time off
- Fast growth company with opportunities to progress in your career
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