Remote Client Services Representative

Summary

Join Experian Automotive as an onboarding team member to provide support to clients and sales representatives, responding to requests for verification and validations, information, products, and services.

Requirements

• Advanced English Language skills, both verbal and written
• 2+ years of customer support and automotive industry experience
• High School degree
• Salesforce.com proficiency
• PC, Microsoft Office, and internet knowledge
• Advanced problem solving, analytical, and customer service skills
• Strong organizational skills with the ability to work independently and attention to details
• Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines
• Work with diverse group of internal / external organizational members
• Must be able to clear our pre-employment screening

Responsibilities

• May make outbound phone calls and email to existing or potential customers
• Diagnose, resolve billing problems for different products
• Provide the highest possible level of service, using your deep competencies in multiple product and operational areas
• Address verification requests and service needs, and setting up accounts promptly involving the appropriate internal departments and staff to ensure requirements are met and perform validation on multiple data instances

Benefits

• Medical insurance
• Life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program