Remote Client Service (VIP Clients)

Summary

Join Binance Accelerator Program as an Early Career Talent to experience life at the world's leading blockchain ecosystem and gain immersive experience in the rapidly expanding Web3 space.

Requirements

• Understanding of trading platforms or exchange, e.g. knowledge of trading orders
• Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
• Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
• Outstanding problem solving capabilities including solving issues under high pressure
• Excellent communication skills to be able to facilitate cross departmental communication
• Able to participate in an on-call rotation, as required by the business

Responsibilities

• Supporting the Client Service Lead in daily administrative work (Eg collating responses, figures tabulation)
• Being the first line support for all account and system related issues
• Serve as the representative of VIP customers to internal teams including account, finance, risk and products
• Collect customer feedback and manage projects to realise the product change requirements
• Provide system and product updates to customers to ensure they are aware of all the major changes in time

Benefits

• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire