Remote Customer Service Representative, CPAP

Summary

Join our team as a Customer Service Representative, providing exceptional service to customers, taking orders, answering questions, handling complaints, and troubleshooting problems.

Requirements

• High school diploma or general education degree (GED)
• 6 months of relevant customer service experience preferred
• Excellent interpersonal, written and oral communication skills
• Customer service orientation
• Attention to detail
• Good data entry skills
• Proficiency with computers, with strong typing skills

Responsibilities

• Assists all internal and external customers in a professional manner
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
• Coordinates home equipment service request with Dispatch for prompt delivery
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
• Provide customers with product and service information
• Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
• Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
• Understanding and striving to meet or exceed department metrics while providing excellent customer service
• Making sales or recommendations for products or services that may complement client needs, as applicable

Benefits

Competitive salary and benefits package