Remote Client Services Representative

Summary

Join a leading provider of therapy for individuals with autism as an Administrative team member. The position is full-time and remote, but you must be located in the state to attend in-person meetings at our Concord or Orlando office.

Requirements

• PC and Mac proficiency in productivity software such as G Suite or Microsoft Office
• Fluency in English and Spanish required
• A.A. degree, B.S. preferred, or equivalent combination of education and experience
• 2-3 years experience in a customer-facing service position
• Sensitivity to cultural diversity, client (and patient) care, rights and ethical treatment
• Experience working on interdepartmental projects and data management
• Written, verbal and interpersonal communication skills
• Navigate through multiple computer applications with speed and accuracy
• Able to manage, monitor and manipulate large data sets and handle confidential information
• The ability to multitask and remain calm amidst dynamically shifting priorities
• Creative problem solving, attention to detail, applied with a can-do attitude
• Experience working in a healthcare company, e.g. behavioral health, case management, client authorizations, and/or customer service

Responsibilities

• Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client’s services, process payments
• Effectively communicate with patients, health insurers and staff, providing timely, and responsive information
• Creation, collection and submission of client documentation to health insurance payers including treatment authorizations, agreements and contracts
• Facilitation of service audits and cross-departmental projects
• Build expertise in Kyo’s practice and project management platforms; support departments experiencing technical issues
• Updating data fields for proper tracking of next steps for clients