Remote Client Services Representative

Summary

Join Kyo, a leading provider of ABA therapy, as a remote Administrative team member! This full-time position (~35-40 hrs/week) requires in-person meetings in Concord or Orlando. You will manage client information, process payments, and communicate with patients and insurers. Responsibilities include documentation submission, service audits, and technical support. The ideal candidate possesses strong communication, data management, and problem-solving skills, along with experience in a customer-facing role and healthcare setting. Kyo offers competitive wages, benefits, and professional growth opportunities.

Requirements

• PC and Mac proficiency in productivity software such as G Suite or Microsoft Office
• Fluency in English and Spanish required
• A.A. degree, B.S. preferred, or equivalent combination of education and experience
• 2-3 years experience in a customer-facing service position
• Sensitivity to cultural diversity, client (and patient) care, rights and ethical treatment
• Experience working on interdepartmental projects and data management
• Written, verbal and interpersonal communication skills
• Navigate through multiple computer applications with speed and accuracy
• Able to manage, monitor and manipulate large data sets and handle confidential information
• The ability to multitask and remain calm amidst dynamically shifting priorities
• Creative problem solving, attention to detail, applied with a can-do attitude
• Experience working in a healthcare company, e.g. behavioral health, case management, client authorizations, and/or customer service

Responsibilities

• Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client’s services, process payments
• Effectively communicate with patients, health insurers and staff, providing timely, and responsive information
• Creation, collection and submission of client documentation to health insurance payers including treatment authorizations, agreements and contracts
• Facilitation of service audits and cross-departmental projects
• Build expertise in Kyo’s practice and project management platforms; support departments experiencing technical issues
• Updating data fields for proper tracking of next steps for clients

Preferred Qualifications

B.S. degree

Benefits

• Excellent opportunities for professional growth and competitive wages
• Vacation/Holiday pay
• 401k program
• Medical, vision, dental, and life insurance benefits
• Cell phone stipends
• Employee Assistance Program
• A supportive, team-based environment
• A strong organizational culture of professional support and development