Remote Clinical Associate

Summary

Join our mission to revolutionize healthcare delivery by joining Heidi as a Clinical Associate, supporting customer success efforts for clinical AI products. You'll design custom templates, collaborate with users, and create content for the website.

Requirements

• Early career nursing, allied, mental health professionals who are keen to start a career in healthtech with a focus on AI and content
• Have at least 25-38 hours of availability per week (hybrid/remote), ideally based on the Australian East Coast
• A quick learner who can learn the ropes of Heidi's product, and is able to work autonomously with high levels of accountability
• Organised individuals who manage their time effectively
• Highly motivated with strong written and verbal communication skills

Responsibilities

• Use your clinical knowledge to design and customise specialised note & document templates upon request by clinicians and the MK & GTM teams
• Transform clinical notes and documentation examples provided by our users, into meticulously crafted templates that are compatible with Heidi
• Collaborate with users to optimise & enhance their existing templates, to help them to achieve their desired outputs
• Write content for our website and film short videos demonstrating how Heidi’s templates can be used by different clinicians working in a broad range of environments
• Develop a deep understanding of our product and how our clients use Heidi in their practice
• Learn to use a wide variety of AI and software tools to help you work more efficiently
• Provide exceptional customer support to our users, by promptly addressing inquiries, and efficiently triaging and resolving issues

Benefits

• Flexible work with a 50% hybrid environment
• Additional paid day off for your birthday and wellness days
• Full gym access in our Melbourne location and Sydney TBC
• A generous personal development budget of $500 per annum