Clinical Operations Associate

Summary

Join our team as a Clinical Operations Associate to help deliver a best-in-class product for innovative healthcare delivery. As a critical role in serving customers who use our most important clinical solutions, you'll manage implementation processes, onboarding tasks, and ongoing support for customers integrating with our clinical technology partners.

Requirements

• 5-8 years of hands-on implementation and customer support experience
• Worked at a software-as-a-service company
• Strong foundational understanding of things like: single sign-on and 2FA, billing and invoicing, modern browsers and mobile operating systems, help desk portals, email deliverability, reading log files of any kind

Responsibilities

• Manage the implementation processes, onboarding tasks, and ongoing support for customers who are integrating with our clinical technology partners
• First-line technical support for customers who are using our clinical integrations
• Lead calls as needed with customers and/or vendors to identify, escalate, and solve problems
• Hop on Zoom to screen share and help troubleshoot a technical or onboarding problem for providers who are getting ramped-up with E-Rx work
• Work closely with our ClinOps Program Manager to write new processes, policies, and documentation to help educate our team and our customers on all things related to clinical integrations

Benefits

• Full-time remote position
• Salary range is $70,000 - $93,000