Remote Clinical Business Operations Analyst

Summary

Join the Clover Home Care team as a Clinical Business Operations Analyst to manage clinical reporting, create dashboards, and update metric trackers. This role is crucial in providing essential data for informed decision-making.

Requirements

• Intermediate to advanced proficiency in Google Sheets/Excel, including the use of complex formulae, pivot tables, and creating macros/scripts
• 2+ years of experience analyzing data, ideally using SQL, Excel, or Google Sheets, to guide and develop business operations and decisions
• Intermediate to advanced proficiency in computer programming languages such as SQL (preferred)
• An analytical mindset with strong attention to detail and the ability to multitask
• Thriving in a dynamic environment, adeptly navigating ambiguity while consistently meeting deadlines
• A critical and analytical mindset. Enjoying thinking strategically about workflows and processes to drive improvement and optimization
• Excellent professional interactions with both clinical and administrative staff, demonstrating outstanding communication and interpersonal skills
• Exceptional organizational and project management skills, and being self-motivated with a strong drive to make continuous improvements

Responsibilities

• Utilize a range of platforms (CareLink, AthenaNet, Zoom Contact Center, Excel, Google Suite, Mode (SQL)) to track, report, and analyze data related to call campaigns, clinical programs, and more
• Design, create, and maintain ad hoc reports and analyses as needed by the leadership team
• Monitor reports and dashboards to identify trends and uncover opportunities for improvement
• Generate and iterate on domain metrics and dashboards, ensuring alignment with best practices from other operational domains
• Collaborate cross-functionally with various clinical teams within Clover Health
• Handle reporting and invoicing for all overtime and non-salaried employees’ visits
• Serve as the primary backup for the Workforce Manager and Clinical Field Logistics Associate
• The short-term impact of this role is the creation of robust clinical reports to inform leadership. The long-term impact is to enhance decision-making processes and drive continuous improvements in clinical operations

Benefits

• Financial Well-Being: A competitive hourly rate, performance-based bonus program, 401k matching, and regular compensation reviews
• Physical Well-Being: Comprehensive medical, dental, and vision coverage
• Mental Well-Being: Initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous time-off policy
• Full-time hourly employees accrue up to 18 days of vacation per year
• Clover recognizes 10 federal holidays including New Year's Day, Juneteenth, and Christmas. There are also 4 additional paid holidays, 1 floating holiday, and a Week of Rest (the last week of December)
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents