Remote Clinical Team Manager

Summary

Join a dynamic team at Resilience Lab as Clinical Team Manager, overseeing clinical team development and performance. The role involves managing clinicians to ensure they meet expectations, utilizing technology and soft skills to monitor performance, and maximizing utilization by optimizing the clinician experience.

Requirements

• Proficient in Google Workspace (e.g., Google Documents, Google Sheets, Google Slides, etc.)
• Proven track record of effective communication with various populations and stakeholders
• Established mental health professional (LCAT, LMHC, LCSW, PsyD, PhD, etc.) with at least 1 year of successful private practice experience building and maintaining a caseload

Responsibilities

• Use our proprietary technology to track clinicians’ utilization milestones on a weekly basis to ensure they are meeting expectations within a permissible margin of error
• Identify when clinicians would benefit from proactive support to prevent them from falling too far behind based on utilization, conversion, and churn metrics
• Initiate performance improvement plans (i.e., Clinician Support Plan or CSP) as needed
• Work with the Care Coordination team to prioritize clinicians in the client matching process to maximize utilization via internal referrals
• Approve/decline status changes as clinicians move through the various stages of our career accelerator program, including promoting and terminating clinicians
• Monitor compliance of our existing systems to hold clinicians accountable to standardized practices
• Ensure that all notes, billing, etc. are completed within a timely manner from a training, business, ethical, and legal perspective
• Report KPIs related to clinicians’ professional growth and development and identify solutions to meet quarterly targets as needed
• Ensure that clinicians are implementing outcome-based measurement care program via Mirah
• Work together with the VP of Clinical Ops and the Clinical Management Team to implement new practices, tools, and processes to improve and maintain clinicians training speed and performance
• Craft communications to clinicians announcing new initiatives, policies, and directives
• Write/complete clinician bios enhancing their ability to attract clients through third party websites
• Partake in the new clinician interview process

Benefits

• Base salary - $65,000 - $75,000
• 401k
• Health/Dental/Vision
• Unlimited PTO
• Lucrative equity grant