Remote Commercial Operations Generalist

Summary

Join our diverse team of entrepreneurs, developers, researchers, and commercial experts who are collectively shaping the future of healthcare.

Requirements

• Proficiency in German and English is required
• Min. of 2 years experience in a Relationship/Customer Success/Account Management or supporting role
• Familiarity with cloud-based platforms and AI technologies
• Google Suite proficiency as well as Microsoft Office
• Experience in working with a CRM System
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Presentation skills are also important
• Ability to work independently and as part of a team
• Self-motivating and proactive

Responsibilities

• Together with the CSM Team, analyze customer needs to improve the overall customer experience
• Support with the implementation and improvement of onboarding framework and processes
• Assess Customer Support practices and support the introduction of new practices in tandem with the CS Function/Department
• Support managing and resolving customer requests and complaints
• Support Cross-integration and mediation between customers and the organization
• Support the CSM Lead and Team in the definition of short- to mid-term strategies
• Support documentation and improvement of processes
• Support the ongoing development and creation of user-facing support packages
• Support Customer Feedback collection (PMCF) and analysis
• Support improvement of Customer Feedback collection
• Support efforts for license renewal and customer retention

Preferred Qualifications

• Previous experience in a software related CSM/AM supporting role is a significant plus
• Remote working experience is also beneficial
• Knowledge of Hubspot is preferred

Benefits

• This role is remote
• Opportunities for career advancement and professional development within the company