Remote Compliance Content Specialist

Summary

Join our team at KnowBe4 as a Compliance Content Specialist and contribute to helping sales and customer success managers be aware of KnowBe4's compliance plus content library. The ideal candidate has strong customer service skills, is a master of the compliance plus content available to our customers, and is knowledgeable on the best practices for implementing compliance training programs within the Latin American market.

Requirements

• Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience
• Excellent communication skills - both written and verbal and visual
• Experience with compliance training a plus
• Experience working in a compliance department a plus
• Experience with development and updating documentation
• Experience advising clients on learning plans
• Experience with translations a plus
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Fluent in Spanish and English
• Excellent time management and organization skills
• Strong active listening skills
• Excellent customer service and needs analysis skills

Responsibilities

• Perform market analysis for compliance content and products related to compliance training to be reported on a quarterly basis to courseware and marketing teams
• Perform reviews of new content each month and updates to recommended training content documentation for US and international clients
• Review and communicate top used and rated modules as well as best practices for implementing large scale learning plans using KnowBe4's Compliance Plus content
• Make recommendations on policies and procedures
• Review quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
• Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
• Think globally and stay attune with compliance law updates, and cultural expectations of content globally as well as translations available for customers
• Contribute to continual improvement of our processes, quality and efficiency as we grow
• Provide direction and recommendations for internal compliance training initiatives
• Review marketing materials and provide direction and recommendations for content and copy
• Consult on processes and procedures related to maintenance of compliance content to help ensure it is up-to-date with current law

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code