Remote Customer Account Coordinator

Summary

Join our logistics team as a detail-oriented Customer Account Coordinator to manage daily customer account operations, including load coordination, scheduling, and customer communication.

Requirements

• 1-2 years of logistics or transportation industry experience
• English level Upper-Intermediate (B2) is A MUST
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to multi-task in a fast-paced environment
• Experience with transportation management systems (TMS)
• Experience with customer service in a logistics setting
• Knowledge of transportation regulations and industry standards
• Experience with billing and documentation processes

Responsibilities

• Process and confirm tender acceptances for incoming shipments
• Coordinate and optimize load building for efficient delivery
• Provide accurate shipping quotes to customers
• Respond to customer ETA requests during shift hours
• Maintain and update customer portals with current shipment information
• Prepare billing documentation and close out completed loads
• Manage scheduling for deliveries and pickups
• Generate and distribute customer-required reports
• Maintain consistent communication with customers and internal teams

Benefits

• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team