Account Coordinator

Summary

Join Zen Educate, a technology company revolutionizing education recruitment, as an Account Coordinator. Based remotely in Toronto, you will be a crucial member of the US School Success team, ensuring exceptional service for school partners and educators. Your responsibilities include managing urgent requests, building relationships, identifying opportunities, supporting account managers, and providing educator and school partner support. This fast-paced role demands urgency, relationship-building, and problem-solving skills. You will contribute to the growth of US school partnerships and help improve the platform. This is a great opportunity to make a difference in education and grow your career within a high-growth tech startup.

Requirements

• A coachable individual who thrives on feedback, bringing enthusiasm, and an eagerness to learn daily
• A resilient self-starter who enjoys being resourceful and thinking like an entrepreneur to achieve goals
• A positive team member who uplifts colleagues and celebrates collective successes
• An empathetic, customer-service oriented person who deeply cares about and understands others' needs
• A passion for the education sector and companies that create positive social impact

Responsibilities

• Serve as the primary point of contact for urgent morning-of requests and backfilling absences, actively working to find coverage and managing the process from initial notification to confirmed placement
• Proactively build strong relationships with school partners to identify and secure additional days and absences for Zen to fill
• Each morning, provide Account Managers with updates on all follow-up items needed and accomplishments from the previous day, ensuring a seamless transition and continued growth for the partnership
• Communicate daily with onboarded educators, guiding them into their first long-term or daily subbing role
• Engage with educators in active roles to gather feedback, ensure satisfaction, and problem-solve any issues to promote retention or new placements
• Provide coaching to educators, focusing on leveraging product features to scale and automate processes
• Provide responsive, central support for all school partnership stakeholders
• Contribute to the management and growth of our US school partnerships by supporting the generation of paraprofessional and teacher roles
• Assist in upselling Zen products and services
• Report on key trends and feedback from schools, collaborating with our Product team to implement improvements

Preferred Qualifications

Experience in sales, partnerships, account management, recruitment, or education is a plus