Customer Advocate (Technical Support)

Summary

Join our team as a Customer Advocate, providing solutions to clients' concerns with clear and timely communication, educating them on Sprout products through customer engagement, and collaborating with teams to solve client issues.

Requirements

• A team-player attitude is essential
• Has to be solutions driven and creative problem solver
• Customer Support experience is not required but preferred
• Preferably with HR/Payroll experience
• At least 1 year experience in Philippine payroll
• Rockstar Customer Service skills
• Ability to multitask, prioritize, and manage time effectively
• Has a methodical approach in explaining processes
• Good listening and comprehension skills
• Resourceful and creative problem solver
• Good collaboration skills and a team-player attitude

Responsibilities

• Provide solutions to clients' concerns raised with clear and timely communication
• Make clients experts of Sprout products by educating them through any type of customer engagement
• Collaborate with different resources and teams in Sprout to solve client issues
• Follow a methodical escalation process
• Work closely with both clients and the Sprout team to identify needs and provide solutions, and ensure that the clients are updated timely and accurately
• Have scheduled calls to clients as needed
• Help clients become experts by contributing to the product Knowledge Base

Benefits

• Paid trainings and certifications
• Paid leaves upon hire
• Fun and innovative culture - we love getting things done while also having fun!