Remote Customer Care Advocate

Summary

Join us at iRhythm Technologies to innovate while making a difference in patients' lives. As a Customer Care Advocate, you will provide an outstanding call experience to patients and providers, educate and support through the device wear process, and manage all requests with sensitivity and urgency.

Requirements

• Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day)
• Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred
• Experience with Customer Relationship Management software; Salesforce.com preferred

Responsibilities

• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
• CRM Compliance to process and documentation
• Ticket/Email Management in a timely fashion
• Inbound and outbound call work as assigned
• Ability to manage through meetings and training in a Zoom environment on camera

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave
• Paid holidays
• Travel assistance for personal trips and PTO!