Substance Use Disorder Care Advocate

Summary

Join Spring Health as a Substance Use Disorder (SUD) Care Advocate, a full-time remote position reporting to the Clinical Manager of the SUD Program. You will play a vital role in supporting individuals seeking help for SUDs, engaging with clients, providing exceptional customer service, and coordinating care services. This entry-level position requires a master's degree in a relevant field and clinical experience in SUD. You will conduct initial outreach, assessments, schedule appointments, manage referrals, and provide ongoing support using motivational interviewing and psycho-education techniques. Success in this role involves high client satisfaction, efficient management, effective crisis intervention, accurate documentation, and active team participation. Spring Health offers a competitive total rewards package including stock options and comprehensive benefits.

Requirements

• Master’s degree in a relevant field such as psychology, social work, or counseling with a minimum of 1+ years of clinical experience in substance use disorders (SUD)
• Proficiency in motivational interviewing and triage, with excellent listening, written, and verbal communication skills
• Demonstrated ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion
• A strong motivation to deliver exceptional, high-touch service to clients
• Tech-savvy with comfort in using various computer platforms, learning new systems, and performing tech-related tasks efficiently
• Capable of managing multiple tasks and shifting contexts with ease
• Demonstrates a willingness to learn and adapt, seeking continuous improvement in skills and knowledge

Responsibilities

• Conduct initial outreach calls to individuals who have expressed interest in or may benefit from substance use disorder (SUD) treatment, engaging clients with empathy and understanding
• Perform initial assessments to understand clients' needs and provide detailed information about treatment options, services, and resources available
• Schedule appointments, manage referrals, and coordinate follow-up care to support clients through the referral and treatment process
• Apply motivational interviewing and basic psycho-education techniques to help clients set goals for reducing substance use and achieving recovery, providing ongoing support as needed
• Utilize foundational knowledge of substance use disorders, ASAM levels of care, and SUD treatments (e.g., contingency management, MAT, detox) to assist clients effectively
• Provide immediate support and basic safety planning for clients in crisis or at risk, escalating to more experienced team members as necessary
• Maintain accurate and up-to-date records in various systems, including an EHR, and utilize written and verbal communication skills to interact with clients and providers
• Identify and address barriers to care, collaborating with clients and the team to resolve issues that may impact treatment and support
• Participate in staff meetings, case consultations, and training sessions to contribute to team knowledge and cohesion
• Follow organizational policies and maintain confidentiality, compliance, and ethical standards in all interactions and documentation
• Provide support and coverage to other SUD Care Advocates as needed, assisting with workload and ensuring team effectiveness

Preferred Qualifications

• SUD licensure or certifications
• Bilingual

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes