Customer Experience Representative

Summary

Join Alt's mission to revolutionize investing by unlocking the value of alternative assets as a Customer Experience Representative.

Requirements

• Experience: 1-2+ years experience in customer service or a related field
• Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively
• Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus
• Empathy: A passion for helping others and an understanding of the importance of the customer experience
• Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment

Responsibilities

• Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities
• Handle complex account questions and resolve issues with empathy and care
• Document interactions and escalate issues as necessary to ensure quick resolution
• Collaborate with cross-functional teams to enhance overall service quality and user satisfaction
• Gather customer feedback to identify trends and suggest improvements to the user experience

Benefits

• Competitive base salary benchmarked against real-time market data
• Equity for all full-time roles with a 10-year exercise window