πFrance
Customer Experience Representative
closed
ALT
π΅ $65k-$78k
πRemote - United States
Summary
Join Alt's mission to revolutionize investing by unlocking the value of alternative assets as a Customer Experience Representative.
Requirements
- Experience: 1-2+ years experience in customer service or a related field
- Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively
- Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus
- Empathy: A passion for helping others and an understanding of the importance of the customer experience
- Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment
Responsibilities
- Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities
- Handle complex account questions and resolve issues with empathy and care
- Document interactions and escalate issues as necessary to ensure quick resolution
- Collaborate with cross-functional teams to enhance overall service quality and user satisfaction
- Gather customer feedback to identify trends and suggest improvements to the user experience
Benefits
- Competitive base salary benchmarked against real-time market data
- Equity for all full-time roles with a 10-year exercise window
This job is filled or no longer available
Similar Remote Jobs
π°$41k-$52k
πWorldwide
πFrance
π°$40k-$50k
πUnited States
πFrance
πUnited States
π°$54k
πUnited States
πPhilippines
πWorldwide
πCanada