Customer Experience Representative

closed
ALT Logo

ALT

πŸ’΅ $65k-$78k
πŸ“Remote - United States

Summary

Join Alt's mission to revolutionize investing by unlocking the value of alternative assets as a Customer Experience Representative.

Requirements

  • Experience: 1-2+ years experience in customer service or a related field
  • Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively
  • Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus
  • Empathy: A passion for helping others and an understanding of the importance of the customer experience
  • Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment

Responsibilities

  • Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities
  • Handle complex account questions and resolve issues with empathy and care
  • Document interactions and escalate issues as necessary to ensure quick resolution
  • Collaborate with cross-functional teams to enhance overall service quality and user satisfaction
  • Gather customer feedback to identify trends and suggest improvements to the user experience

Benefits

  • Competitive base salary benchmarked against real-time market data
  • Equity for all full-time roles with a 10-year exercise window
This job is filled or no longer available