Remote Customer Experience Representative

Summary

Join Brevo, a leading Customer Relationship Management (CRM) suite, as a Customer Experience representative in North America. As a member of our team, you will manage client tickets, provide exceptional customer experiences, and cultivate strong relationships. With a fast-paced and exciting environment, unlimited growth opportunities, and a supportive framework, this role is ideal for enthusiastic individuals who excel in technical support.

Requirements

• Excellent written and spoken communication skills in English. Additional languages are a plus
• Customer-focused with the ability to build strong customer relationships and instill confidence
• At least 1+ year of experience in customer service
• 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms

Responsibilities

• Manage and resolve daily client tickets via email and phone in a timely and professional manner
• Answer all incoming client calls with professionalism, using the appropriate tone
• Ensure that clients’ questions and problems are addressed properly and in a timely manner
• Handle challenging customers and escalate complex issues outside of the department when necessary
• Strive to provide all customers with an exceptional experience by going above and beyond their expectations
• Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs

Benefits

• Hybrid work options
• Bi-Annual Global Team Building Trip
• Health/vision/dental benefits - Employer-sponsored
• Employee Share Ownership Plan
• Lunch on us! Monthly lunch-stipend
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development