Patient Experience Representative
PocketHealth
πRemote - Canada
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Job highlights
Summary
Join PocketHealth as a Patient Experience Representative and make a real difference in healthcare! You'll provide crucial support to patients navigating our platform, ensuring they can access their health records easily and securely. This role is vital to our success, offering empathetic and timely assistance via phone and email. It's a fantastic opportunity for growth within a fast-paced startup, with potential to move into leadership positions. Previous representatives have advanced to roles in Customer Success, UI/UX, and Engineering. We offer a competitive salary and benefits package, including remote work, four weeks of paid time off, unlimited wellness days, and extended mental health coverage.
Requirements
- Ability to work Monday - Friday, 9-5 or 10-6 EST
- Excellent communication skills in English (verbal and written)
- Minimum of 2-3 years in a customer service role with communication over phone and email
- Outstanding organizational skills and an ability to juggle multiple tasks
Responsibilities
- Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone
- Be a key contact for patients looking to access their health records and navigate the PocketHealth platform
- Use the feedback youβve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform
Preferred Qualifications
- Experience with or passion for healthcare
- Technical Support experience
- Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
- Hardworking and eagerly embrace the challenge of solving problems
- Empathetic and enjoy teaching people at all levels of technical proficiency
- A standout teammate β someone who believes in working with their team to achieve shared goals
- Communication skills in Spanish or French (verbal and written)
Benefits
- Working remotely
- Competitive salaries and benefits (stock options too!)
- Four weeks of paid time off
- Unlimited wellness days
- Extended mental health coverage
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