Customer Happiness Champion

Summary

Join ZigZag as Customer Happiness Champions and help small businesses thrive by making parcel delivery simple, reliable, and affordable.

Requirements

• Excellent written and spoken English - you need to be able to talk to Executive and C-level customers
• Charming outgoing personality
• Able to work with minimum supervision
• A high level of attention to detail and persistence
• Very comfortable with technology and digitally savvy
• Sound judgment and the ability to make decisions on the fly
• Genuine desire to deliver the highest possible level of service to their clients
• Able to work with the team on a 24/7 shifting schedules to provide service to customers globally (holidays, weekends, day/mid/night shifts depending on business needs)

Responsibilities

• Engage with their business customers, building rapport and stable relationships with them
• Turn around sticky situations into joyful outcomes to motivate their customers to continually partner with them for their delivery needs
• Develop a thorough understanding of the company's delivery services in the context of various geographical regions in which they operate
• Follow up on deliveries - keeping track of anything that is in a troubled state
• Be the first point of escalations via chat, email and other support channels
• Ideate and improve processes and documentation for your accounts
• Mentor and train junior team members
• Liaise with management over system changes and influence their product design with your feedback

Benefits

• 15 days of paid holidays
• 15 days of sick leave
• Birthday day leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness allowance
• Remote work allowance
• Fun Budget to celebrate events