Remote Customer Insight Manager

Summary

Join our team as a Customer Insight Manager and help us understand our customers' journey to optimize our offerings and business growth. As a hands-on, insight-driven professional, you'll gather customer feedback and data at key touchpoints in their journey, providing actionable insights that will directly impact our marketing, product development, and overall customer experience.

Requirements

• 3-5 Years in Customer Insight/Research: Experience in customer research roles, preferably within a consumer-facing business
• Data-driven: Strong analytical skills, comfortable with interpreting quantitative and qualitative customer data to extract actionable insights
• Proactive Communicator: Ability to translate customer feedback into clear, actionable recommendations for cross-functional teams
• Empathy and Curiosity: A genuine curiosity for understanding customer behaviors and an empathetic approach to addressing their needs

Responsibilities

• Research Execution: Successfully design and execute both qualitative and quantitative research initiatives to gather valuable customer insights
• Insight Synthesis and Reporting: Synthesize research findings into actionable insights and present them, alongside proposed actions, to key teams and stakeholders promptly
• Conversion Rate (CR%) Improvement: Drive improvements in conversion rates by leveraging customer insights to optimize the customer journey, marketing strategies, and product offerings
• Repeat Rate & Lifetime Value (LTV) Enhancement: Contribute to the increase in customer lifetime value through targeted initiatives informed by customer feedback and research findings
• Team Collaboration: Foster a collaborative environment by actively engaging with cross-functional teams (marketing, product, customer service) to ensure that customer insights are effectively integrated into their strategies and initiatives