Remote Senior Associate, Customer Insights

Summary

Join ezCater as a Customer Insights Senior Associate to conduct qualitative and quantitative research, lead research studies, and work with internal stakeholders to gather key insights and reinforce the voice of our customer within marketing and the overall business.

Requirements

• 3+ years conducting research, preferably for a B2B, digital-first company and/or an online marketplace
• Proven track record of taking research data and transforming it into actionable insights that drive real decisions and business impact
• Experience with all aspects of the research process: study design, recruitment, moderation, questionnaire design, analysis, reporting, and readout presentations
• Experience with a wide range of qualitative and quantitative methods: surveys, in-depth interviews, focus groups, field research, brand tracking, etc
• Storytelling and communication
• Ability to use data from multiple sources to tell a story and develop recommendations
• A transparent, collaborative approach to working that invites others into the process, keeps them informed and involved, and welcomes feedback
• Experience building relationships with cross-functional peers and partners
• Strong communication, and presentation skills
• Strong analytical and critical thinking skills

Responsibilities

• Partner with internal stakeholders to identify research needs and develop research plans
• Clearly define research questions, approach, and analysis plan
• Organize, conduct, and report on primary customer research and market research
• Work alongside external research vendors as needed, and provide feedback to them
• Synthesize, summarize, and devise actionable strategies from customer insights
• Present relevant insights to a variety of stakeholders and partners
• Make substantive recommendations regarding ezCater marketing, messaging, products and services, and overall customer experience
• Be a corporate customer advocate

Benefits

• Market salary
• Stock options that you’ll help make worth a lot
• The usual holidays
• All-you-can-eat vacation
• 401K with ezCater match
• Health/dental/FSA
• Long-term disability insurance
• Remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!)
• A tremendous amount of responsibility and autonomy
• Wicked awesome co-workers
• Cupcakes (and many more goodies) when you’re in one of our offices