Remote Customer Insight Manager

Summary

Join our team as Customer Insight Manager and help us understand our customers' journey to optimize our offerings and business growth. As a hands-on, insight-driven professional, you'll gather customer feedback and data at key touchpoints in their journey, providing actionable insights that will directly impact our marketing, product development, and overall customer experience.

Requirements

• 3-5 Years in Customer Insight/Research: Experience in customer research roles, preferably within a consumer-facing business
• Data-driven: Strong analytical skills, comfortable with interpreting quantitative and qualitative customer data to extract actionable insights
• Proactive Communicator: Ability to translate customer feedback into clear, actionable recommendations for cross-functional teams
• Empathy and Curiosity: A genuine curiosity for understanding customer behaviors and an empathetic approach to addressing their needs

Responsibilities

• Research Execution: Successfully design and execute both qualitative and quantitative research initiatives to gather valuable customer insights
• Insight Synthesis and Reporting: Synthesize research findings into actionable insights and present them, alongside proposed actions, to key teams and stakeholders promptly
• Conversion Rate (CR%) Improvement: Drive improvements in conversion rates by leveraging customer insights to optimize the customer journey, marketing strategies, and product offerings
• Repeat Rate & Lifetime Value (LTV) Enhancement: Contribute to the increase in customer lifetime value through targeted initiatives informed by customer feedback and research findings
• Team Collaboration: Foster a collaborative environment by actively engaging with cross-functional teams (marketing, product, customer service) to ensure that customer insights are effectively integrated into their strategies and initiatives

Benefits

• Private Health Care through Vitality
• Generous Annual Leave - 28 days + public and bank holidays
• Flexible Working Hours – We focus on results and trust people to manage their time, whether working from home, while travelling, or in the office!
• Help@Hand – Employee Assistance Programme
• Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%!
• Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important!
• Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin twice a year
• Generous Learning and development budget – We always want you to keep learning
• Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office
• Working Environment – dogs are welcome!
• Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary
• Gympass – All in one subscription bringing you the largest selection of gyms, studios and apps
• Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance
• Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity
• Health Cash Benefit – We offer the bronze package with enables you to claim a certain amount of cashback when you pay for something that is health related, i.e dental