Remote Customer Scheduling Manager

Summary

Join MasteryPrep as a strategic leader to serve as our Customer Scheduling Manager, overseeing Instructor and customer scheduling and logistical support for seamless delivery of boot camps and classes.

Requirements

• 3+ years of experience in operations, project management, or scheduling, with a focus on customer service
• Bachelor’s degree in operations, logistics or a related field (or equivalent work experience)
• Proficiency in Salesforce (or similar CRM), Excel, and other relevant tools for data analysis and reporting
• Experience implementing or managing scheduling software is highly preferred
• Strong organizational skills with a proven ability to coordinate complex schedules and processes
• Experience in customer service, with the ability to engage directly with clients to ensure smooth delivery of services
• Analytical mindset with the ability to use data to drive improvements in operational processes and experience working with large data sets
• Exceptional communication skills, with the ability to build positive relationships across teams and with customers
• Self-starter with the ability to thrive in a fast-paced, dynamic environment
• Positive attitude
• Desire to grow and receive feedback
• Strong organizational and time management skills
• Deep belief in the potential of all students and a passion for MasteryPrep’s mission
• Respect for individuals' diverse experiences and the ability to work effectively with people from a variety of backgrounds

Responsibilities

• Lead and oversee the scheduling of customer events, ensuring seamless coordination between customer requests and instructor availability
• Collaborate with account managers and school districts to understand customer needs, confirming and managing event schedules with precision and timeliness
• Provide strategic oversight within Instructional Support, coordinating Instructors’ needs for the delivery of high-quality test preparation boot camps and events
• Ensure all schedules are aligned with instructor availability and customer requirements, identifying and resolving potential conflicts in advance
• Coordinate customer scheduling with a keen eye on associated costs
• Implement and manage a scheduling software system to streamline processes and improving operational efficiency
• Maintain strong customer relationships, serving as a key contact for scheduling discussions, conflict resolution, and customer service excellence
• Monitor and report on key operational metrics, using data to drive improvements in scheduling accuracy, event success, and customer satisfaction
• Develop and maintain scalable processes for managing multiple schedules across different regions and departments, ensuring consistency and quality across all instructional services
• Collaborate with cross-functional teams, including Sales and Customer Operations to ensure alignment and smooth execution of scheduled events
• Drive continuous improvements in instructional operations, seeking opportunities to enhance efficiency, communication, and overall service delivery

Benefits

• $65,000+ starting salary based on qualifications
• Employee benefits eligibility (health, disability, AD&D, life insurance)
• Matching 401k
• Paid time off
• Generous paid holidays
• Ability to work fully remote
• Company supplied laptop