Customer Service Agent

Summary

Join our team as a Customer Service / Dispatcher at Denver Logistics Center in West Pleasant View, Colorado. This role involves placing phone orders for veterans, processing orders using software and email, responding to emails, evaluating order accuracy, and providing customer support.

Requirements

• High school diploma or equivalent
• Minimum of six (6) months of experience and knowledge of customer service practices and principles
• Ability to effectively listen and communicate verbally with people on the telephone
• Thorough knowledge of English grammar, spelling, and punctuation to compose written material, including any correspondence with Veterans

Responsibilities

• Place phone order(s) received from Veterans during inbound calls
• Process, track, and place order(s) using Outlook email, scanner technology, and DLC software (Remote Order Entry System)
• Respond to emails using Outlook email
• Evaluate orders for accuracy and timeliness by verifying shipment tracking
• Gather information from Customers necessary and sufficient to place accurate orders
• Conduct courteous and professional telephone interviews that address Customers’ issues and/or questions
• Proficiently navigate Vendor Websites to locate manufacturer specific information, product guides, manuals, and instruction
• Process credit card payments for charges made
• Provide assistance to customers by guiding them through the Remote Order Entry System (ROES) software program screens
• Provide instructions and/or guidance on technical or administrative matters, including ordering procedures, ROES loop processing, problem resolution, and other aspects as needed