Customer Service Representative

Summary

Join Floral Image North America as a Customer Service Representative and contribute to the company's success by building strong customer relationships, driving sales, and expanding the customer base. As a highly motivated and positive team member, you will be responsible for supporting the wider sales effort through selling, retaining, and expanding our customer base.

Requirements

• Self- starter with a positive attitude and friendly demeanor
• Excellent communication and interpersonal skills to build customer rapport and establish long-term relationships
• Ability to effectively present and demonstrate products to potential customers
• Strong negotiation and persuasion skills to close sales and secure long-term agreements
• Self-motivated and target-oriented, able to work both independently and in a team environment
• Excellent time management skills

Responsibilities

• Build and maintain strong relationships with existing customers, serving as their primary point of contact for all inquiries, orders, and support
• Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
• Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues
• Identify new business opportunities and implement effective sales techniques to acquire new customers
• Utilize various channels, market research, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales
• Conduct product presentations and demonstrations to showcase the benefits and features of our lifelike flower arrangements
• Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction
• Identify opportunities for business expansion within your assigned territory and develop ideas with TSM
• Conduct market research to stay updated on industry trends, competitive landscape, and customer preferences
• Attend companywide trainings, offsites, trade shows, and conferences to expand your professional network and promote Floral Image North America's offerings

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home/Road
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability