Remote Customer Service Representative

Summary

Join Rockpoint Legal Funding as a Customer Service Representative and assist plaintiffs involved in lawsuits. This role requires excellent communication skills, fluency in English and Spanish, and experience in customer service, preferably in the Personal Injury Legal or finance space.

Requirements

• Must have Customer Service experience, preferably in the Personal Injury Legal or finance space
• Must be detail-oriented, very organized, and possess a strong multitasking ability
• Must be an energetic and reliable individual who can thrive in a fast-paced, performance-driven organization
• Should have high emotional intelligence, empathy, charisma, interpersonal skills, and the ability to read between the lines and ask the right questions
• Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the phone and the ability to communicate effectively telephonically
• You must speak fluent English and Spanish
• You must have a high-speed internet connection at home (80 Mbps)
• Up-to-date laptop with at least 8GB RAM
• You must have a working computer system. Two computer monitors are a plus!

Responsibilities

• Obtain case information and submit requests to our internal system
• Accept calls from plaintiffs via call queue and provide status updates
• Notify plaintiffs of status updates via outbound phone calls
• Create template-based funding contracts according to provided specifications and monitor signature status once electronically sent
• Answer incoming calls to the operator phone queue
• Counsel plaintiffs on contract details, providing funds delivery options and managing expectations for the timeline and associated delivery costs