Remote Customer Service Support

Summary

Join Paleovalley, a passionate and tight-knit team, in revolutionising health for customers and the planet by providing high-quality, sustainably-sourced products through e-commerce platforms. As a Customer Service Support, you'll manage tickets and live chats, ensuring same-day response times, and contribute to process improvements.

Requirements

• At least 1 year of experience in a small e-commerce business
• Familiarity with Shopify, HelpScout, or Groove is preferred but not mandatory
• A minimum of 6 months of experience with social media moderation on Facebook and Instagram
• Proficiency in using Slack, GSuite, Meta Business Suite, Instagram, and Facebook
• A go-getter attitude, positive energy, and self-motivation
• The readiness to innovate, try new things, and carve a unique path in your role
• The capacity to quickly clear outstanding responses while maintaining the high-quality customer service we're proud of

Responsibilities

• Manage Tickets and Live Chats
• Ensure no query is left unanswered with a target response time under 10 hours (to be reduced to 2 hours by the end of the year)
• Contribute to improving the process, by creating new saved replies and providing insights to make things better

Benefits

• Competitive salary: $1440 - $1760* per month depending on your experience
• Full-Time Employment
• Work Schedule: Work from Monday to Friday, 7 am to 3 pm EST
• Team Meetings: The weekly meetings are an excellent opportunity to connect, align, and plan for the week ahead
• Monthly 1:1 Meetings with Manager