Customer Service and Sales Support Specialist

Summary

Join the remote world today as a Customer Service and Sales Support Specialist with 20four7VA, working on a Junior-Advanced Level in Business Support VA. The role requires strong communication skills, customer service experience, and proficiency in Jobber CRM.

Requirements

• Strong communication skills and a customer-focused attitude
• Experience in customer service, sales, or a related field
• Proficiency in using Jobber CRM or similar software
• Excellent organizational and time management abilities
• Ability to work independently and manage multiple tasks simultaneously
• Attention to detail and accuracy in data entry and project management

Responsibilities

• Answering Calls: Handle incoming calls, providing assistance and resolving customer inquiries promptly and professionally
• Creating Repair Estimates: Develop accurate repair estimates for clients based on provided data and information
• Cold Calling: Reach out to potential clients to generate new business opportunities and establish initial contact
• Client Follow-Up: Maintain regular contact with clients to ensure satisfaction and address any ongoing needs or concerns
• Data Entry: Accurately input and update customer information, project details, and other relevant data into the Jobber CRM system
• Project Management: Oversee and manage various projects, ensuring they are completed on time and within budget
• Sales and Follow-Up Calls: Conduct follow-up calls to nurture leads, close sales, and provide post-sale support to clients

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays