Customer Service Representative

Summary

Join CPM International in Barcelona, Spain, as a part-time customer support agent, working 20 hours/week, with a temporary contract of 3 months and a probation period of 1 month.

Requirements

• Fluent level of Polish & English with exceptional grammar and spelling skills
• Genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• Professional outlook and proactive approach to problem solving

Responsibilities

• Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
• Offer an omnichannel service to our consumers via telephone, email, chat, and social media
• Develop a sound understanding of the products and services offered by our client
• Embrace our company values and act as a brand ambassador

Benefits

• Start date: 6th of December
• Contract: Temporary (3-month contract with 1-month probation period)
• Part time: (20 hours/week)
• Working days/Hours: Sunday to Thursday or Monday to Friday, rotative shift between 11:00pm to 5:00am (4h/day)
• Salary: 8993€ gross per year
• Incentives: Top performance incentives
• Holidays: 2 accrued days per month / 24 calendar holidays
• Paid bank holidays + 1 extra day in lieu
• Working From Home: Anywhere in Spain
• Training: 1 week of full time online training, from Monday to Friday from 9:00am to 6:00pm
• Office location: Barcelona (La Sagrera)