Remote Customer Success Associate

Summary

Join Lendbuzz, a company that values diversity and compassion, as a bilingual Customer Success Associate fluent in Mandarin & English. We are seeking an individual with 2-5 years of experience in a call center environment to provide customer service across various communication channels.

Requirements

• Fluent in two languages: Mandarin and English
• 2-5 years of experience in a call center environment handling a high volume of calls
• Enthusiasm for engaging in conversations and continuously learning from and educating customers
• Passion for technology and a willingness to stay updated on industry trends
• Clear, personable, and informative communication skills
• Curiosity, motivation, and a drive to tackle new challenges
• Strong team player who is comfortable both providing and seeking assistance
• Adaptability to thrive in a dynamic and evolving environment
• Ability to maintain composure and efficiency in a fast-paced setting
• Eagerness to take on new tasks and solve problems in real-time

Responsibilities

• Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
• Document all customer interactions accurately using our CRM system
• Ensure adherence to company policies and procedures
• Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
• Enhance customer service quality by analyzing and refining processes and system configurations
• Provide technical advice and assistance to maximize customer operational performance
• Identify and troubleshoot network problems related to customer service channels and platforms
• Collaborate with and report directly to the Customer Success Manager