Remote Customer Success Manager

Summary

Join Atomi: Innovate, empower and inspire in the Edtech world. Our mission is to help unlock the world’s potential by optimising the way we teach and learn. We’re a team driven by our core values: a deep-rooted passion for learning, a relentless pursuit of quality at speed, humility in our growth, a commitment to pushing boundaries, empowering others fearlessly and championing the needs of our customers.

Requirements

• Proven experience in account management or customer success, with a demonstrated ability to negotiate beneficial commercial outcomes
• Familiarity with ‘land and expand’ strategies within a business context
• Previous experience in a startup environment is advantageous
• Strong track record of exceeding performance targets
• Effective partnership with internal teams to achieve business goals
• Excellent communication skills, capable of conveying complex concepts succinctly
• A commitment to continuous improvement and a questioning mindset
• Experience in the EdTech or education industry is preferred, but not required
• Strong relational skills, with the ability to develop trust and credibility with stakeholders
• Familiarity with CRM systems, preferably HubSpot

Responsibilities

• Deliver the perfect blend of energy, enthusiasm and professionalism to make every customer experience special
• Conduct workshops, webinars, training sessions and attend onsite meetings, building personal and productive relationships with key stakeholders
• Use data, analysis and insights to proactively manage customer activation and address at risk customer groups
• Coach customers to be product experts and train their teams on Atomi best practices so they become increasingly self sufficient
• Partner closely with Atomi’s Sales team to improve the customer experience, drive referral sales and help them be more effective
• Work collaboratively with design, product and engineering teams to help translate customer challenges into new products and solutions
• Improve the way the customer success team works by helping to develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials
• Help produce compelling customer case studies, working collaboratively with the marketing and community teams to share success stories and build a positive user community

Benefits

• Tailored flexibility : Enjoy work-life balance with hours that adapt to your needs, whether for university, family or personal time
• Generous leave : Experience unlimited paid leave options as a permanent team member
• Location Independence : Work from Sydney, interstate or wherever you find inspiration
• Growth and development : Use ongoing opportunities to improve your skills and expand your knowledge
• Holistic wellbeing : Benefit from a comprehensive employee assistance program subscription and additional wellbeing leave, supporting your best self
• Parental support: Enjoy 14 weeks of paid leave for new parents, with additional leave specifically for birthing parents