Remote Customer Success Manager, Clinical Operations

Summary

Join us in transforming the life sciences industry as a Customer Success Manager, ensuring customer success with Veeva's Clinical Operations products and services.

Requirements

• 5+ years of experience in a Life Sciences environment, either in a consultative, functional role/lead, or 3+ years of experience using Veeva Products
• Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers
• Proven ability to build relationships with key customer stakeholders at multiple levels, fostering trust and partnership
• Focus on cross-functional collaboration to meet customers where they are and address their unique needs and challenges
• Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations to internal and external audiences
• Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions to translate the customer’s perspective
• Ability to travel up to 50% for onsite customer meetings and Veeva events, as needed

Responsibilities

• Support domestic and global strategic customers post-implementation with Veeva Vault Clinical Operation applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Lead Clinical Operation events to provide customers value and a better understanding of Veeva Vault Clinical Operation applications
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate cross-customer connections for collaboration opportunities and industry learning

Benefits

• Medical insurance
• PTO and company-paid holidays