Payer Senior Customer Success Manager
Spring Health
💵 $106k-$138k
📍Remote - Worldwide
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Job highlights
Summary
Join our team at Spring Health as we revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're looking for a Payer Senior Client Success Manager to manage health plan customers and drive strategic initiatives forward.
Requirements
- Bachelor’s degree or higher preferred
- A deep passion to transform the U.S. healthcare system, especially mental health
- 5+ years of experience in account management/sales/customer success/healthcare management
- Experience managing multiple health plan relationships is highly preferred
- Experience managing health plan government business is also preferred
- Outstanding communication skills with a thoughtful and collaborative approach
- High integrity, organizational skills, and attention to detail
- Ability to thrive in a fast-paced and high-pressure environment
- Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
- Proven track record of portfolio retention and growth
- Ability to reconcile data from multiple sources to continually drive value
Responsibilities
- Serve as relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health’s health plan customers
- Develop and maintain positive working relationships with health plan leaders as a trusted advisor
- Quickly secure strong alliance with core internal partners across product, clinical, data science, operations, legal/compliance, and finance to advocate for health plan customers
- Closely monitor performance metrics to ensure Spring Health follows through on all contractual commitments and service delivery
- Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success criteria and collective goals
- Own the customer lifecycle overseeing implementation, contract upsells, and renewal strategy. This will include: Timely action plans Engagement campaign ideation, strategy & execution Ongoing reporting and insights to deliver data-driven recommendations Business review creation and presentation to senior health plan executives and business leaders
- Deliver key customer feedback and spearhead projects cross-functionally to drive process improvements
- Provide sales support and sales enablement as needed
- Drive variable revenue through targeted member engagement strategies
Benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user
- Employer sponsored 401(k) match of up to 2%
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
- We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
- Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
- Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Up to $1,000 Professional Development Reimbursement a year
- $200 per year donation matching to support your favorite causes
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Please let Spring Health know you found this job on JobsCollider. Thanks! 🙏